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Enabling agile improvement and customer-led development
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7-Eleven improves case efficiency by prioritizing customer feedback
Utilizing conversation intelligence to increase sales, improve agent performance, and optimize quality management
Air Liquide captures the B2B customer perspective in-the-moment
Airbnb pulls back the curtain to talk about innovative guest experiences
Using the customer voice to drive best-in-class experiences
Using world-class integrations to connect Experience Management data
BAC incorporates experience data into multiple service channels
Improving patient experience across every customer touchpoint
Banorte uses the voice of the customer to continually transform the experience
Benefit makes a point to make-up with its frenemies
Best Western earns 76% more reviews after teaming up with Medallia and Trip Advisor.
Brightstar improves the client claim experience by acting on feedback
CAA increases customer satisfaction by improving service efficiencies
Increased revenue, call center productivity, and agent performance
Comcast creates customer love to the tune of hundreds of millions
CommScope fuels a digital transformation
A new 1:1 relationship model is shaking up CosmosDirekt
Counter Culture focuses on sustainability with direct-to-consumer online experiences
Reducing churn by 2.5X at Cox just takes listening to the customer
CVS Health Harnesses the Power of Closed-Loop Feedback
Transforming feedback into loyalty and revenue
Dick's Sporting Goods captures digital insights in the Ecommerce journey
Employee engagement At Esler Companies is a reflection of the CEO and founder
Fidelity International increases revenue by focusing on the Voice of the Client
How luxury leader Four Seasons raised an already high bar
55 million customers, 74,000 employees, 60 countries, and one Generali united by great experiences
Holiday Inn Club Vacations leverages fast, actionable feedback to safely reopen resorts
H&R Block employees discuss building close relationships with their customers
IHG listens to the heartbeat of millions of guests through surveys, reviews, and social feedback
JOANN aligns tens of thousands of team members around resolving problems, and fast
J&J leverages service-desk feedback signals to improve the employee experience
LATAM Unifies The Passenger Journey
Liberty Global uses Medallia Text Analytics to understand the needs of each customer segment
Madison Square Garden quickly takes iconic shows to the next level by listening to the audience
Marriott International drives innovation and excellence around the globe with guestVoice
MassMutual recognizes the importance of customer engagement
Mazda fashions itself as an experience company and keeps drivers coming back for more
Mercedes listens to drivers to design a new premier service
For nearly 160 years, Pacific Life has provided financial strength and stability for families and businesses to help build confidence for generations.
How linking customer and employee experience programs drive better outcomes at Permanent TSB
Posadas drives product innovation with guest comments
PŸUR is the third largest operator in the German cable network market with over 3 million homes connected
Rent-A-Center increases sales performance by focusing on customer experience
RingCentral turns feedback into product features and customer retention in B2B
Sam's Club puts customer information at associates' fingertips, on-the-go, 24/7
Delighting customers through an outstanding digital experience
SGI Canada improves customer experiences and agent productivity
Sunrise saves millions by shining a light on the voice of the customer
Capitalizing on real-time feedback in the age of immediacy
TUI makes the travel booking experience a dream
Vitality leverages VoC to help members better their lives
Volvo Cars unifies their consumer experience through the “One Voice” program
Putting the customer at the center of ecommerce experiences at Walmart Mexico
Windstream uses 2.7M surveys a year to fuel customer-centric innovations
XP revolutionizes the market through a customer-centric strategy
Zurich closes the loop to drive 27% more spending among promoters