Mandisa Makubalo

For over two decades, Mandisa has been a business leader and management consultant in Customer Experience Management and Employee Experience Management, defining and leading culture transformation projects for various organizations.

December 21, 2022

Customer Experience

How Business Executives Can Drive Results by Breaking Down Silos

Breaking down silos in the workplace and creating a truly connected organization are key to…

December 7, 2022

Contact Center

5 Tips to Create Connected Experiences for Customers Using the Contact Center

Discover how to create connected experiences for customers using a contact center — the central…

September 8, 2022

Contact Center

7 Ways Live Chat Experiences Optimize a Contact Center

Keep up with customer expectations by using live chat experiences to optimize a contact center…

June 28, 2022

Contact Center

A Leader’s Guide to Achieving a High-Performance Contact Center Culture

Contact center leaders must prioritize culture in order to motivate agents, increase customer satisfaction, and…