Maddie Buyers

Maddie is a graduate of American University with a BA in Public Relations and Strategic Communications. Since graduation, she has worked with PR agencies and tech companies to produce engaging and informational content.

June 6, 2023

Contact Center

Best Contact Center Books to Read in 2023

Contact center leaders, supervisors, and managers — if you want some must-reads in 2023, look…

October 6, 2022

Customer Experience

Cruising into Customer Experience: An Automotive Industry Q&A with Dana Macek

Dana Macek, a former CX and EX leader at Ford Motor Company, shares what she…

The Road to Excellence: Taking Customer Experience in Powersports into Overdrive

Powersports and recreational industry expert Jodi Searl, Vice President of Industry Solutions and a Medallia…