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< Blog

Sheila Mulrooney

Driven by curiosity and a passion for simple and effective technologies, Sheila’s goal is to communicate the importance of customer experience to professionals in all sectors.

November 18, 2022

Digital Experience

Top Lessons from Schneider Electric in Using Data to Improve Customer Experience & Become a Customer-Centric Machine

Find out how Schneider Electric, the global leader in energy management and industrial automation, is…

August 2, 2022

Digital Experience

A Quick Guide to Understanding Digital Experience Score (DXS) as a Core Metric

Are your digital channels meeting customer expectations? Medallia’s Digital Experience Score (DXS) reveals the state…

June 21, 2022

Digital Experience

Digital Maturity in Retail: How Leading Brands Stay Competitive with Customer-Led Growth

In this interview, digital experience expert Devon Upton shares how leading brands expand their feedback…

June 14, 2022

Digital Experience

How to Measure Digital Maturity & Build an Efficient Digital Experience Program

Learn what a digital maturity model (DMM) is, why it’s important for a brand’s digital…