Customer Experience Technology Partners

3CLogic

3CLogic is the leading Voice AI, SMS, and general cloud contact center solution for global enterprises.

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Accenture

Accenture is a multinational professional services company that provides services in strategy, consulting, digital, technology and operations.

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Ada

Ada is the new front line of your customer experience, empowering businesses to provide personalized experiences at scale - in a snap!

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Adobe

Adobe changes the world through digital experiences by helping their customers create, deliver and optimize content and applications.

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Amura

Amura is a leading digital growth marketing company which provides customized digital growth marketing services/solutions

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AppDynamics

The AppDynamics Business Observability Platform helps you see, understand, and optimize your back end operations to accelerate your organization’s evolution within today’s digital economy.

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Applied Consulting

Applied Consulting is a consulting boutique focused on Customer Centricity, Operational Excellence and People Engagement. We support leading companies in transforming strategies into action with our “applied” approach.

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Assist Digital

Enabling end-to-end Customer Experience. We are a Digital CRM and CX Solutions Provider, blending Human and Digital to drive CRM Business Transformation.

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Bain & Co.

Bain & Company is a global management consultancy and one of the "Big Three" management consultancies.

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BHN Rewards

We put the power of rewards to work for marketers and researchers, without the hassle.

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BitBang

Providing customer-centric data solutions and services for analytics, data management, business intelligence, measurement consulting, optimization, data insights and advanced analytics, machine learning and cloud engineering.

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Booz Allen Hamilton

For more than 100 years, business, government, and military leaders have turned to Booz Allen Hamilton to solve their most complex problems. As a consulting firm with experts in analytics, digital, engineering and cyber, we help organizations transform)

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CeXperentia

CeXperentia is a Medallia partner with a category specific solution built to serve the furniture industry.

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CFI Group

CFI Group provides citizen, employee, and customer satisfaction measurements using research experts and our patented approach to deliver real solutions.

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CGA Consulting UK

CGA is a leading, innovative customer experience consultancy, creating value through Insight and Transformational Customer Journey Management.

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Cogito

Cogito combines Emotion and Conversation AI into an innovative platform that provides real-time coaching and guidance to contact center agents, gives supervisors visibility into live conversations from their teams working from anywhere, and continuously monitors customer and employee experiences.

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ComOps

Support for companies seeking continuous improvement with guest and team member experience. Leaders with depth and breadth of experience in building/measuring guest & team member satisfaction. Primary Verticals: Hospitality, Casino, Contact Center, & eCommerce.

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Comparably

Comparably provides the most accurate and comprehensive compensation and culture data,

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Connecting Visions

Connecting Visions, the first consulting bróker. We look for the best talent (freelancers or service companies) and technology, to respond to your need, making us responsible for the solution and adapting to your budget.

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Customer Care Measurement Consulting

CCMC provides a broad range of customer experience guidance including strategy, operations, organization and change, and measurement — all centered on improving the customer experience and increasing customer satisfaction, loyalty and positive word of mouth in the marketplace.

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Customers First Now

CustomersFirst Now is a Customer Experience Services company that helps organizations build and implement company-wide CX Programs, Customer Journey & Employee Maps, and VOC Programs by leveraging 15 years of CX Consulting experience.

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Deloitte Digital

The Deloitte Digital and Medallia Alliance empowers our clients to reimagine how they connect and engage with customers.

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Dirbato

Dirbato uses digital technology to solve corporate and global issues. Dirbato continues to create new value by grasping the trends of the world from both business and technology perspectives.

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Dixa

Dixa creates friendships between businesses and their customers, by breaking down technology silos, and giving agents the solution they need, to deliver exceptional customer service.

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DLT

DLT’s mission is to accelerate public sector growth for technology companies. DLT is the Premier Government Solutions Aggregator Accelerating Public Sector Growth for Technology Companies)

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Eagle Hill

Woman-owned boutique consultancy helping clients unlock the power of their people to drive organizational success.

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Excers

Excers provides services that help you maximize your use of Medallia

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Five9

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually.

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Fivetran

Fivetran delivers ready-to-use connectors that automatically adapt as schemas and APIs change, ensuring consistent, reliable access to data.

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Freshworks

Freshworks provides a software suite that is intuitive and easy to use so you have a happy and engaged workforce who in turn help you build and create lasting relationships with customers for life. All of our products live up to this promise and are backed by our world-class support. And the best part is, you don’t have to break the bank to get them working.

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Fuel Cycle

Fuel Cycle is an all-in-one ecosystem for capturing mission-critical insights across product, brand, and digital experiences through seamless integrations and qualitative & quantitative research automation.

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G2

G2 is the place you go to buy, review, and manage software.

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Gallup

Gallup empowers you to use data for real transformation. Through analytics and advice, they provide leaders with a road map for understanding and unlocking the full potential of individuals, teams and organizations.

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Gemseek

GemSeek is a market research and data analytics firm headquartered in Amsterdam, the Netherlands

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Genesys

The combination of leading platforms from Genesys and Medallia allows companies to go beyond omnichannel feedback collection, distribution, analysis and closing the loop by advancing the use of customer feedback to affect how calls are routed after a customer interaction.

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Gladly

Gladly is a radically personal customer service platform. Unlike legacy customer service platforms, Gladly is designed with people at the center (not tickets) and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like REI, Warby Parker, and TUMI to deliver exceptional customer experiences.

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Google

Google LLC is an American multinational technology company that specializes in Internet-related services and products.

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Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic, currently as a platform inside the Google Marketing Platform brand.

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Gorgias

Gorgias helps leading Ecommerce merchants provide exceptional customer experiences. It enables you to manage all your customer service - Facebook & Instagram, emails, chat, voice - in a unified platform integrated with Shopify, Magento or Bigcommerce. Developed with Automation and Monetization at its core, Gorgias builds your brand with each customer interaction.

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Grant Thornton

Grant Thornton LLP is the American member firm of Grant Thornton International, the seventh largest accounting network in the world.

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Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate and grow efficiently. We combine digital, core, analytics and AI to deliver our platform as a cloud service. More than 450 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

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Halfaker

Halfaker creates, modernizes, integrates, and secures mission critical systems for government organizations to improve the health, security, and well-being of all Americans.

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Heart of the Customer

Heart of the Customer maps the customer's journey to find unique critical moments of truth and pain points.

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Helpshift

Helpshift is the only mobile-first customer service platform. We provide a purpose-built in-app help experience for many of the world's top mobile apps and games.

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Higher Oak Consulting

Higher Oak helps companies design, implement and grow industry-leading CX and EX programs.

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Horatio

Horatio is a next generation CX outsourcing firm dedicated to providing cost-effective omnichannel customer support, that optimizes everything from integrating the latest CX technologies to improving workflows and monitoring customer satisfaction scores.

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Ignyte Group

Ignyte Group (Ignyte) is a leading Washington, DC-based digital transformation consultancy that helps our clients modernize their businesses. Ignyte combines its deep industry knowledge and cutting-edge technical expertise to solve our clients' most complex challenges.

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Indegene

Indegene is a digital-first, life sciences commercialization company. Indegene helps life sciences companies develop products, get them to market, and grow their impact through the life cycle.

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Innova2s

Innova2S is Innovation to Serve. Our alliance with Medallia helps customers grow revenue and reduce costs by continuously improving customers experiences.

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Ipsos

Ipsos is a global leader in designing, implementing, and driving value from Experience programs. We help organizations deliver a Return on Customer Experience Investment (ROCXI) to improve human experience and business performance. Our expert teams in 90 markets assist clients using a unique blend of research, technology, analytics, and advisory solutions.

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JD Power

J.D. Power is an American-based global marketing information services company.

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Kantar

Kantar is a data, insights and consulting company with more than 30,000 employees working in 100 countries.

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Khoros

Khoros software and services help you win, serve, and grow customers across social marketing, digital care, and branded communities.

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KPMG Customer Advisory

KPMG provides CX and VoC Advisory & Managed Services to enable deep insights into customer behaviors, and inform customer-centric strategies that deliver on NPS & loyalty across journeys.

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Kustomer

Kustomer is the top-rated CRM platform for omnichannel customer experience, helping leading businesses create customers for life.

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Leger

Founded in 1986, Leger empowers its clients to make better decisions by providing the highest-quality market research and data analytics in North America. The company has more than 600 employees in 8 Canadian and U.S. offices.

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Liganova

LIGANOVA stands for sales-effective, cross-linked brand communication at the cutting edge.

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LivePerson

The leading conversational AI and messaging platform, allowing brands to orchestrate humans and AI at scale, creating a convenient and personal relationship with their consumers in the world's most popular messaging channels.

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Lutech

Lutech Group drives change by designing, implementing and managing solutions for the digital transformation, innovation and growth of companies and institutions, thanks to an in-depth knowledge of the specific processes of different industries to maximize companies' results.

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Madison MK

Integrated marketing services firm, focused on helping you understand and engage with your customers. The CX and I&A Business Unit is responsible for the analysis, design and transformation of the strategy, customer experience and employee experience, 360 degrees. A methodology based on continuously feeding the company with information about the customer and employee experience in order to transform their experience.

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Material

Material is a global strategy, insights, design, and technology partner to brands and companies striving for true customer-centricity and ongoing relevance in a digital-first, customer-led world. By leveraging proprietary, science-based tools that enable human understanding, Material informs and creates customer-centric business models and experiences and deploys measurement systems to build transformational relationships between businesses and the people they serve.

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Member Loyalty Group – MLG

Member Loyalty Group offers a singular focus on credit unions combined with best-in-class technology and service to help our partners elevate their member experience and engagement.

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Microsoft

Microsoft's mission is to enable people and businesses throughout the world to realize their full potential by creating technology that transforms the way people work, play, and communicate.

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Minsait

Minsait, an Indra company is a leading firm in Digital Transformation Consultancy and Information Technologies.

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MXM

MXM is a MarketX partner with a category-specific solution built on the Medallia platform, designed for the fitness industry.

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NAE

Nae works with telecommunications providers, large corporations, and public entities to improve their business strategy and operating efficiency by anticipating the market's growth and transformation challenges.

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New Metrics

New Metrics is an experience management consultancy dedicated to future-proofing companies through human-centric transformations, data analytics, technology implementation, and employee enablement.

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OGC Consulting

OGC Global is a consulting firm specializing in experience program insights, analytics and data science.

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Omega3C

Omega 3C designs and builds an outstanding Customer Experience for your customers. Anytime, anywhere, with any device.

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Oracle

Oracle and Medallia jointly markets and sells solutions in an alliance that accelerates Medallia’s global expansion and provide manageability and security at scale.

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OZ Digital Consulting Wizards

OZ Digital Consulting is a leading global consulting company whose services and solutions enhance Customer Experience through digital innovation.

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Pinpoint

PinPoint Research is the leader in providing Voice Driven data collection and data processing for the customer experience (CX) enterprise market.

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PrimeWeb

PrimeWeb offers innovative and disruptive solutions worldwide, integrating, making available and helping its customers in the search for efficiency, process optimization, cost reduction and generation of new revenues.

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PWC

As a tech-powered community of solvers, we continuously experiment with emerging technologies and capabilities that can disrupt the customer experience. Our tailored service offerings are designed to tackle your organization’s most pressing customer challenges.

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RatingsMD

Ratings MD™ helps healthcare organizations take control of their online reputation by making it easy to collect patient reviews after each encounter.

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Red Box

Red Box is a leading dedicated voice specialist with over 30 years of experience in empowering organizations to capture, secure, and unlock the value of enterprise-wide voice.

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RingCentral

RingCentral is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone global platform.

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Riptide Partners

Riptide Partners helps companies make the cultural transformation it takes to compete and win in a customer-centric world.

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RSM

With deep experience across multiple industries focusing on the mid-market, RSM consultants will help you plan and achieve a seamless and future-ready customer experience.

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Runroom

Runroom takes care of each project in its globality, detecting business opportunities and providing maximum value, always with a focus on people.

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SaaSxChange

SaaSxChange are advisors to business leaders who are looking to take advantage of SaaS technologies focused on improving Customer Management, Experience and Service.

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Salesforce

Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California

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Seismic Learning

Seismic Learning is a training tool built for customer service teams. Design and deliver onboarding / ongoing training - specific to your business - to help your agents be their best!

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ServiceNow

ServiceNow delivers digital workflows that create great experiences and unlock productivity.

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SiteTuners

SiteTuners is a Strategic Conversion Rate Optimization Agency

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SMT

SMT is your global strategic partner in CX & EX transformation! With our extensive experience in Medallia technology and our knowledge of the industry best practices, we empower organizations to design, listen, measure, analyze, prioritize, execute, enable, and monetize their Programs. We've successfully delivered more than 100 projects to enterprise-level clients in more than 40 countries across the globe.

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Snappy

Snappy is an award-winning all-in-one enterprise gifting platform that helps companies recognize and reward their employees and customers in a fun, personal way.

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Softlab Group

Softlab Group operates in the ICT Consulting, Technology Solution and Business Advisory markets. Created a collaborative network managing all stages of the digital value chain.

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Stone Mantel

Stone Mantel delivers hand-crafted insights, strategy, and implementation for brands who care about meaningful customer experiences.

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Tableau

Tableau Software is an American interactive data visualization software company

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Talkdesk

Talkdesk provides a better way for organizations to unlock the promise and potential of great customer experience.

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Tealium

Tealium is a US American company founded in 2008 in San Diego, California that sells enterprise tag management system and marketing software

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The Customer Lab

The Customer Lab helps companies around the globe achieve growth by becoming more customer-centric.

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TranscribeMe

TranscribeMe offers premium, top-rated speech-to-text transcription, translation and voice analytics services for leading companies all over the world.

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TripAdvisor

TripAdvisor, Inc. is an American travel and restaurant website company that shows hotel and restaurant reviews, accommodation bookings and other travel-related content.

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TrustPilot

Trustpilot is a customer review management tool that helps you connect and build trust with customers and potential customers.

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V8

Driven by innovation and technology! End-to-end digital solutions that transform your business.

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Veeva

Veeva Systems Inc. is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 875 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. Veeva is headquartered in the San Francisco Bay Area, with offices throughout North America, Europe, Asia, and Latin America.

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Vennote

Vennote Technologies is based in Lagos, Nigeria. We provide technology integration, managed services and outsourced IT staffing, helpdesk and application support operations. We are a Medallia implementation partner across Africa.

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Visier

The market leader in People Intelligence, Visier is a cloud-based analytic application which delivers fast, clear insight by starting with the right questions, then guiding you to the right answer.

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W&A

Watch&Act is the consulting firm that facilitates the transformation of business, digital, cultural and process models, with a focus on people, supported by its alliance with Medallia.

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Waypoint Group

Waypoint group helps B2B companies accelerate revenue growth and positive word-of-mouth from their existing customers.

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WebSIA

WebSIA creates, builds, develops and deploys, architecture and business intelligence, focused on innovation solutions and online services, based on the best practices in the segment.

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Workday

Workday, Inc. is an on‑demand financial management and human capital management software vendor.

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Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships.

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Zipline

Zipline brings all of your stores’ messages and tasks together to create personalized and targeted daily checklists, calendars and email newsletters that are updated in real time.

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Customer Experience

Overview

Customer Experience Management

Digital Experience

Experience Orchestration

Personalized Messaging

Employee Experience

Overview

Employee Listening

Employee Activation

Ideas

Contact Center

Overview

Conversation Intelligence

Agent Coaching

Quality Management

Intelligent Callback

Market Research

Overview

Agile Research

Consumer Intelligence

Video

Research Strategy & Services

Discover

Blog

Newsroom

Customer Stories

Event Calendar

Careers

Medallia Xchange

Learn

Training & Certification

Medallia User Group

Experience 101

Experience Now

Resource Library

Partners

Support

Knowledge Center

Experts on Demand

Contact Support

EXP Now

Medallia Partners

Services Partners

Technology Partners

Reseller Partners

Regions

3CLogic

Accenture

Ada

Adobe

Amura

AppDynamics

Applied Consulting

Assist Digital

Bain & Co.

BHN Rewards

BitBang

Booz Allen Hamilton

CeXperentia

CFI Group

CGA Consulting UK

Cogito

ComOps

Comparably

Connecting Visions

Customer Care Measurement Consulting

Customers First Now

Deloitte Digital

Dirbato

Dixa

DLT

Eagle Hill

Excers

Five9

Fivetran

Freshworks

Fuel Cycle

G2

Gallup