Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
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Optimize your program spend
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
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Research Strategy & Services
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Automotive
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Discover

Get guidance from leading experience professionals across a variety of mediums.
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Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
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Our team is ready to support you with knowledge, help, and new enhancements.

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EXP Now

Medallia’s On-Demand Streaming Network

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Medallia Experts on Demand

Your all-access pass to Medallia Experts. Get guidance on mission-critical topics in a 30-minute session.

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Times of rapid change require rapid action

It’s more important than ever to deliver amazing experiences to your customers and employees. And now with Medallia Experts on Demand you have direct access to our unparalleled set of experts to guide you to strategies that can help your organization emerge stronger than ever.

Expert perspective on mission-critical issues

Discover proven approaches to success or get guidance on fast-acting change with a 30-minute private expert session

  • Digital disruption:  Companies from all industries are accelerating how they engage with customers and employees in a new digital world, recognizing the time for change is now.
  • Innovation testing: Consumers and businesses are experiencing mass disruption and winners are making rapid adjustments while keeping experience at the center of innovation.
  • Employee experience: Leaders are uncovering the critical importance of exceeding expectations and delivering peace of mind to a workforce learning how to operate in a new normal.
  • And much more: Meet with a Medallia expert to discuss any CX or EX topic that is top of mind for your business.

Featured experts

Medallia product developers, industry advisors, and former experience program leaders are ready to share proven practices and innovative approaches to driving experience transformations big and small.

Retail

Jeni Batte

Leads a team of Experience Consultants focused on providing thought leadership and strategic guidance to accelerate business outcomes, enable value realization, and support brand success.

Employee Experience

Melissa Arronte, Ph.D.

Heads Medallia’s employee experience practice, in which she leverages expertise in research and HR analytics to focus customers on transforming the engagement survey into a key instrument for strategic decision making.

Public Sector

Lee Becker

Developed game-changing experience programs at the U.S. Department of Veterans Affairs, inspiring a federal program for other public agencies to follow suit.

Financial Services

Evangeline Kotsos

With over 15 years experience in financial services and customer success, she provides thought leadership to drive organizational change and operational performance.