Scot Gorman

Scot focuses on AI security for Medallia. He has a background in developing new programs to support complex IT, SRE, and Security problems at scale. Scot also participates in external conversations related to ethical implementation of AI. He is a member of Medallia's AI Moderation Council that is tasked with overseeing the implementation and continuous improvement of our artificial intelligence-driven initiatives. As a constant learner who was raised by educators, he enjoys sharing his knowledge as broadly as possible to help enable security and privacy for everyone.

February 6, 2024

Customer Experience

AI Security Needs to Be a Priority for Experience Programs

Emerging AI technologies provide great opportunities to transform how companies can deliver customer and employee…