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< Blog

Annette Franz

With 30 years in the customer experience profession, Annette is the founder and CEO of CX Journey Inc. She is an internationally recognized customer experience thought leader, coach, keynote speaker, and author of Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business) and Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business.

December 14, 2022

Customer Experience

Connected Experiences Require You to Break Organizational Silos: Here’s How to Do It

As your organization aims to craft and deliver connected experiences, break organizational silos to ensure…

August 31, 2022

Employee Experience

Why Every Organization Needs an Employee Experience Program

Solving problems for customers, unlocking opportunities for innovation, bridging communication gaps — here are the…

April 28, 2022

Customer Experience

7 Customer Satisfaction Metrics You Need to Know

Annette Franz, CCXP explains the customer satisfaction metrics that earn loyalty and achieve business outcomes…