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< Blog

Bo Lykkegaard

Bo Lykkegaard is Associate Vice President for Software Research Europe at IDC. His team at IDC focuses on the European software market, specifically on business applications, customer experience, business analytics, and artificial intelligence.

July 12, 2023

Customer Experience

Experience Orchestration: 4 Key Elements to Personalize the Customer Journey

Bo Lykkegaard, Associate Vice President for the enterprise-software-led expertise centers at IDC Europe, including customer…