Dan Gingiss

Dan is an international keynote speaker and customer experience coach. His 20-year professional career included leadership positions at McDonald’s, Discover, and Humana. He is the author of two books and hosts multiple podcasts and video series.

January 10, 2023

Customer Experience

Customer Experience is Actually Everyone’s Job, Not Just the CX Team’s

Deciding who’s responsible for customer experience may seem obvious, but in reality it’s not only…

September 12, 2022

Employee Experience

Employee Experience Strategy 101: The Simple Steps to Launch an EX Program

Launch an employee experience program to engage with and motivate employees, which ultimately leads to…

June 15, 2022

Customer Experience

Why Customer Feedback is the Key to a Successful Customer Experience Program

Here’s why a successful customer experience program needs customer feedback at the center of its…