Lee Becker

Lee leads the team of executive advisors at Medallia. Prior to this role, he served as Chief of Staff for the Veterans Experience Office of the U.S. Department of Veterans Affairs (VA).

December 16, 2021

Customer Experience

How the Customer Experience Executive Order Will Transform the U.S. Government

Customer experience is now an executive order in the United States! With this monumental news,…

November 24, 2020

Customer Experience

VA Customer Experience: A Blueprint for Success

With VA trust scores continuing to rise, the agency has released a new report sharing…

September 10, 2020

Medallia Culture

Raising Awareness for Suicide Prevention

Suicide is one of the most challenging and heartbreaking issues facing our country today, and…

March 31, 2020

Customer Experience

A Human Centered Approach for Government Agencies to Respond in Crisis

More than ever government agencies need a real-time capability to listen, understand, and act with…