Olivia Watson

Olivia is a seasoned marketer with experience leading marketing efforts at multiple high-growth SaaS companies. During her time at Medallia, she drew upon her background in market research and analytics to develop informative, high-impact demand generation campaigns.

May 16, 2024

Contact Center

Improving the Contact Center Experience: Research-Backed Tactics for Success

Learn how to create a stronger customer experience within your contact center using the latest…

April 26, 2024

Market Research

Top 18 Consumer Trends Impacting Customer Experience in 2024

The top consumer trends impacting customer experience in 2024 are being shaped by inflation, digital…

March 20, 2024

Customer Experience

Digital Customer Experience Trends to Watch in 2024

What consumers think, how they behave online, and how they make shopping decisions are constantly…