Capture digital experiences and react in real time

The digital marketplace is rapidly changing. Whether customers sign up for a new credit card, purchase a holiday gift, or contact support teams for help, everyday tasks are now being completed online. To keep up with this evolving digital landscape, you need a direct line to your customers’ voice, so you can understand and optimize their online experiences in real time.

Create these optimized experiences with Medallia. Our digital feedback solution gives you the tools to interact with customers on any digital channel, so you understand how customers feel about their digital experience, and how to improve those experiences at scale.

Know who’s using your mobile app and how, so you can help them complete tasks and achieve their goals. With Medallia, you can continuously capture rich insights through text or video feedback and immediately drive action to improve your app offering.

Join hundreds of customers in deploying our in-app offering across both native and hybrid applications, with minimal footprint and no web-based code.

Effortlessly design feedback programs that are true to your brand and engage your customers with intuitive self-service tools that make it easy to build and launch a program in as few as 7 business days.

Choose from a variety of pre-built applications to jumpstart experience programs, designed by industry experts, and then scale your program as needed.