Improving Customer and Employee Experience to meet your mission
The digitization of customer interactions has accelerated across the public sector at an unprecedented pace. With this acceleration and EO 14058 and the need for states to address constituents’ concerns, agencies have begun to rethink the customer experience.
Medallia captures feedback, analyzes the data, and helps your team take action to close experience gaps. Our platform does the hard work of helping you understand your customers. Its learning-based AI delivers in-the-moment visibility into customer interactions and drives actions that can transform experiences as they happen.
RECRUIT AND RETAIN
Ensure government agencies recruit and retain the best talent.
WORKFORCE & WORKPLACE
Government has the power to become the nation’s top employer. Medallia helps agencies to redesign their employees’ work experience to:
DIGITAL MODERNIZATION
Help agencies improve their digital experience.
CUSTOMER EXPERIENCE
Establish positive interactions that also aids in regulatory compliance.
BREADTH OF INTEGRATIONS
Medallia offers hundreds of easy to implement integrations and we are adding connectors all the time. Medallia partners with the tools vital to mission success – like Salesforce, ServiceNow, Adobe and more.
Our security, privacy, and operational controls have been successfully implemented to meet the rigorous standards of not only public agencies, but highly regulated markets as well. Medallia Experience Cloud is FedRAMP High.. Coupling Medallia Experience Cloud with an Agency ATO enables our customers to secure both High Impact Level data in Civilian Agencies.. Additionally, we offer solutions that meet the accessibility standards of WCAG 2.0 AA and Section 508 of the ADA, as applicable.
Learn how Medallia can help you understand and manage experience for Federal customers and employees.
Learn how Medallia can help you understand and manage experience for State & Local customers and employees.
Learn how Medallia can help you understand and manage experience for State & Local customers and employees.
Learn how Medallia can help your agency comply with EO 14058 ensures.
Transformation with real-time driver and customer experience data.
Make passenger experience memorable for the right reasons.
