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< Blog

Jen Dillon

Jen has over a decade of experience in the CX field, including roles in customer success, implementations, and solutions consulting for some of the world's most recognizable brands.

January 26, 2023

Solution Spotlight

From Insights to Action: Why Analytics Reporting Should Be Personalized, Easy, and Collaborative

To solve issues quickly, organizations need to uncover the right insights for everyone from executives…

October 17, 2022

Solution Spotlight

4 Ways to Analyze Customer & Employee Behavior with Medallia’s Automated Scoring

Empower employees to focus on the parts of their job that require empathy, emotional intelligence,…