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< Blog

Toni Land, MBA, BSN, CPXP

Toni has spent more than 30 years in healthcare, working in nursing, home care, medical practice, performance improvement, and management. Prior to joining Medallia, she was the Chief Patient Experience and quality Officer at the Medical Center Health System and the Director of Patient Experience at Prisma Health.

April 14, 2022

Customer Experience

Healthcare Needs a Customer Experience Strategy, Too: The Importance of Patient Experience

Customer experience programs aren’t just for the world of retail, hospitality, and entertainment. When medical providers…

March 29, 2021

Customer Experience

How Leading Indicators in Healthcare Are Driving Change in the Industry

Leading indicators in healthcare tell you if you are likely to achieve a goal. And,…