Geoffrey Ryskamp

Geoffrey is the executive advisor of travel and hospitality at Medallia. He has over 20 years of experience in the hospitality industry, previously holding management and operational roles with Hilton Worldwide, Marriott International, Starwood Hotels & Resorts, Carlson Hotels, Dolce Hotels & Resorts, and Levy Restaurants.

August 6, 2024

Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer…

June 28, 2021

Customer Experience

How to Create a Customer Engagement Strategy that Boosts Guest Satisfaction and Loyalty

Backed by research, here’s how to create a customer engagement strategy that can increase bookings,…

February 1, 2021

Contact Center

Customer Experience in the Hotel Industry: You May Not Have Guests, But You Still Have Customers

The effects of the pandemic on the hospitality industry are gloomy, but customer experience can…