Joanna Moser

As the practice lead for strategy and execution for Data & Analytics products, Joanna has been a core contributor to Medallia’s leading market solution, Text Analytics, for nearly a decade.

April 26, 2023

Contact Center

5 Questions to Ask When Deploying Generative AI for Business

As a CX professional, are you considering deploying generative artificial intelligence? Here’s what to ask…

July 15, 2022

Customer Experience

6 Things You Need in an RFP for Text Analytics Software

Looking for a text analytics solution? Here’s what needs to be in your request for…