Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
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See results from brands like yours
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Optimize your program spend
Enterprise-Grade Platform

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World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
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Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
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Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
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Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
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Expert research strategy, design, analytics, and deliverables
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Automotive
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Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
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MEDALLIA EXPERIENCE CLOUD

Turn signals into action with the #1 Experience Platform

The leading experience management platform used by companies around the world to deliver exceptional experiences

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COMPLETE & MODERN LISTENING

Broadest feedback collection in the market powering complete and continuous insights – all in one place

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ACTION-ORIENTED ANALYTICS

AI & ML based-approach that prioritizes actions and predicts behavior at massive scale

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ACT, LEARN, & TRANSFORM

The right insights to the right place at the right time to drive accountability and action across your business

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One experience platform to align your entire business

Drive loyalty at every point along the customer journey

Customer Experience Solutions >

 

Deliver engaging omnichannel journeys at scale 

Digital Solutions >

 

Empower agents and reduce support costs 

Contact Center Solutions >

 

Humanize the workplace and retain highly engaged employees

Employee Experience Solutions >

Make every experience matter with Medallia

The leading experience management platform helps you focus on outcomes leading to more revenue, cost savings, and happier employees.

Customer and employee experience synergy drives highest-ever customer NPS and $45 billion in total revenue

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Increased new sales by 50% with a global and holistic Voice of the Client operational program

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Quickly identified problems and activated fixes to improve the customer experiences resulting in billions of dollars of transactions per year

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COMPLETE & MODERN LISTENING

Hear every voice across every moment

Get 360° visibility into your customers and employees in one platform with our comprehensive feedback management capabilities that capture every interaction, from survey feedback to contact center transcripts to online behavior tracking.

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Real-time, continuous feedback

Gather feedback anytime, anywhere: email, website, apps, mobile messaging, IoT connected devices, software applications, calls, chat, social review sites, and more.

Insights from every digital interaction

Understand exactly what every customer is experiencing online and uncover hidden opportunities with digital journey tracking and analytics

A single and complete view

No more switching between systems. Medallia organizes cross-channel data, blending digital behavior with direct feedback, social, and operational insights for a single, complete view.

ACTION-ORIENTED ANALYTICS

Automatically surface meaningful insights

A broad funnel of feedback demands world-class analytics to understand what really matters, anticipate who needs attention, and prioritize what you can do to have the biggest impact on your brand.

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Global measurement, individualized insights

Ensure a holistic aggregate view of what’s happening across every touchpoint while also giving individuals the pertinent information they need

Uncover trends before they’re trending

Make sense of your high volume and messy data to parse out sentiment, key topics and themes and monitor the subtle shifts in loyalty and satisfaction.

Identify highest impact measures

Our predictive and prescriptive AI models identify and predict those in need of attention so you can increase sales and reduce churn.

ACT, LEARN, & TRANSFORM

Drive accountability and action across your business

With the highest adoption rates in the industry, our platform is known for being embedded in organizations.

Dynamic dashboards and a wide range of analytics and insights provide visibility into customer needs, employee frustrations, and operational improvements.

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Create a culture of empowerment

Comprehensive workflow and escalation capabilities ensure accountability for customer and employee issues

Take action from anywhere

Use our modern apps, intuitive web views or access insights in your already adopted tools like Salesforce, Adobe, and ServiceNow

Operational case management

Capture systemic root cause issues across different channels, so you can identify and prioritize where to focus experience improvements

Built for control, designed for agility with self-service

Create experience programs that adapt to your evolving business needs with our self-service capabilities, including survey program creation, change management, role-based reporting and alerts, data imports, user access controls, release management controls and more.

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Single and complete view of your customers

Our Total Experience (TX) Profiles bring together data from every experience to create a complete timeline of every interaction a customer has with your company – whether online, by phone, via chat, or in person.

Now your teams can provide personalized service, orchestrate better omni-channel programs, and create more relevant campaigns powered by experience-based segmentation

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Bring all your data together seamlessly

We make it easy to bring all your data in or share your data out. Combine operational data with experience data to construct a full picture of every customer and employee experience.

Our proven partnerships with Salesforce, Adobe, and ServiceNow share relevant data in the systems your teams already use.

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Start anywhere, grow everywhere

Our technology and services scale across your enterprise. Grow from a single department to a global, organization-wide program with hundreds of thousands of users.

Enterprise-grade security for all

Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications, visit www.medallia.com/security.

Top Rated by Analysts

Report

2024 Forrester Text Mining and Analytics

Learn why Medallia was named a leader by Forrester and received the top scores for Current Offering.

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Report

2024 Gartner Magic Quadrant

Learn why leading analyst firm, Gartner, named Medallia a leader in VoC for the third consecutive year.

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Report

IDC ROI Study

The independent analysis calculates the financial impact related to Medallia Experience Cloud.

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