Drive personalized experiences to strengthen relationships in a rapidly evolving industry
With expectations continuously evolving, it’s important, now more than ever, to listen to the policyholder. Medallia provides insurers with technology to connect and engage policyholders, employees, and agents, and to leverage data-driven insights to create better, personalized experiences that strengthen relationships, build trust, and foster loyalty.
ISABELLE CONNER
Group Chief Marketing & Customer Officer, Generali
Deliver exceptional experiences throughout the claims journey.
Make every policyholder’s experience easy, seamless, and efficient.
Decrease in likelihood to churn.
Increase in renewal NPS within the first two months.
increase in spending.
Guide
Improve the experience by unlocking policyholder insights, removing silos, and prioritizing impactful actions.
Whitepaper
5 steps for creating, expanding, and optimizing your claims experience measurement program.
Case Study
Prudential leverages customer obsession to transform experiences.
You can be rest assured knowing that the confidentiality, integrity, and availability of your data is protected according to rigorous industry standards. We possess SOC 2 Type II platform compliance, GDPR/SCCs, CCPA, and HIPAA in addition to HITRUST, ISO 27001, 27017, 27018, and 27701. We are also certified for CBPR and PRP.
Medallia maintains up-to-date processes and controls with regular audits by internal and external parties, including clients and independent assessors.
