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< Blog

Shawn Swanson

Shawn leads global product marketing at Medallia. Driven by a customer-first mindset, he is passionate about connecting organizations with the right technology to solve their challenges, achieve their goals, and delight their customers.

November 22, 2021

Customer Experience

How to Choose the Best Customer Feedback Platform: Lessons from an Enterprise CXO

Brian Powers, the chief experience officer at Likewize, shares his process and criteria for selecting…

October 19, 2021

Customer Experience

NPS® Survey Best Practices and Beyond from the CXO of Likewize

Using these eight NPS® survey best practices helped one B2B tech brand double their customer…

February 9, 2021

Customer Experience

3 Ways State Farm® Is Using Real-Time Customer Feedback to Drive Satisfaction

Gathering real-time customer feedback via surveys has helped State Farm® to quickly fix pain points…