Create personalized experiences that drive engagement, retention, and better healthcare outcomes.
With the industry’s #1 enterprise experience management platform, Medallia provides healthcare clinicians and health plans with technology to connect and engage patients, members and team members to drive better, personalized experiences that strengthen relationships, build trust, and foster loyalty.
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At Banner Health, patient experience, with real-time feedback, helps inform every decision and prioritize patient satisfaction.
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CVS transforms patient experience using customer feedback to identify pervasive issues and close the loop on customer inquiries.
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Northwestern Medicine uses a “Short, Modern, Smart” philosophy to provide personalized, convenient listening experiences that prompt real-time actionability and follow-up.
VALERIE MONET
Sr. Director, Customer Experience Strategy and Insights, Banner Health
PATIENT & MEMBER EXPERIENCE
Get the patient and member insights needed to create personalized experiences at scale.
END-TO-END JOURNEY
Orchestrate seamless, personalized experiences across all touchpoints.
PHYSICIAN & TEAM MEMBER ENGAGEMENT
Activate the power of your people to drive better outcomes for all.
Attain CMS compliance, deliver human-centered experience, and build trust with Medallia Regulatory Suite
Make Experience your competitive advantage with Medallia Benchmarks & Industry Insights
Achieve and maintain nursing excellence with Medallia, your Magnet-Approved partner
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Learn why Medallia was named a leader by Forrester and received the top scores for Current Offering.
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Learn why leading analyst firm, Gartner, named Medallia a leader in VoC for the third consecutive year.
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The independent analysis calculates the financial impact related to Medallia Experience Cloud.
You can be rest assured knowing that the confidentiality, integrity, and availability of your data is protected according to rigorous industry standards. We possess SOC 2 Type II platform compliance, GDPR/SCCs, CCPA, and HIPAA in addition to HITRUST, ISO 27001, 27017, 27018, and 27701. We are also certified for CBPR and PRP.
Medallia maintains up-to-date processes and controls with regular audits by internal and external parties, including clients and independent assessors.
